What happened Between approximately 12:45 PM and 2:35 PM MT on September 17, 2026, some customers experienced slower-than-normal page loads and occasional errors while using BlueFolder. This was most noticeable when editing or saving items on quotes and work orders.
Cause The issue was traced to one of our application servers that ran into trouble during a routine security certificate renewal, causing it to respond slowly to requests.
Resolution Our team identified the affected server and restarted it, which resolved the slowness and errors. We monitored the system closely afterward and confirmed it returned to normal, stable performance.
Impact All requests were ultimately processed successfully during this period, and we have no indication of any data loss. Some users may have noticed pages taking longer than usual to load or save during the affected window.
We apologize for any inconvenience this may have caused. If you're still experiencing any issues, please reach out to our support team.